Wawancara Kerja dalam Bahasa Inggris (R. Prameswari & J. G. Barton)

PT. Masterpiece Electronics opens a job vacancy and offer the opportunity through newspapers. Those who would like to apply have to come to the office and bring Curriculum Vitae and dress properly. At the time there is a young lady walking towards the office wearing formal dress and ready to have a job interview.

Young Lady: Excuse me, I'm here for a job interview. Could you show me the way to the Human Resources Manager's room?

Receptionist: Sure. Wait a moment. I'd like to inform him first by phone. (On the phone: Hello Mr Beni, there's a young lady would like to have a job interview. Would you let her to come to your room?)

Manager: Yes, sure. I'll be ready for five minutes. Let her wait in the waiting room and ask her to come to my room.

Receptionist: Yes sir. You will have to wait for about five minutes and then go to her room on the 4th floor next to the stairs.

Young Lady: Okay then. Thanks for your information. (Then the young lady waits for five minutes and directly goes to the manager's room and knock the door).

Manager: Please come in and have a seat.

Young Lady: Thank you, Sir.

Manager: How was your trip to find this place?

Young Lady: Well, it was difficult at the first time. But it's a strategic place Sir.

Manager: Yeah, indeed. Because we have many customers that need our products. Our existence is vital for many people here.

Young Lady: That's right sir.

Manager: Okay. I have received your application letter and CV last week. We have a consideration to call upon you for an interview here. So, would you tell me about yourself?

Young Lady: Well. My name is Dewi Lestari. I was born in Tangerang, 1984. I graduated from AA University majoring in Secretarial in 2008. I live in Tangerang. I love challenges and learning new things.

Manager: Good, Dewi. Do you know what this company concentrates on?

Young Lady: Yes. I do Sir. This company concentrates on Electronics Manufacturing, Sir.

Manager: Very good. And do you know what is your job description of being a secretary here?

Young Lady: Yes Sir. As a secretary I have to assist the manager about administrative works such as arranging working schedule, noting down appointments, making appointments for meeting, and so on.

Manager: Good job. Have you got any experiences in the same field being a secretary?

Young Lady: Yes Sir. I've been a secretary for 2 years after I graduated from my study in the university. I worked at PT. Qwerty Furnitures. They concentrate on furniture manufacturing.

Manager: Well done. I've seen good scores on your academic score transcript. What can you contribute to make this company better?

Young Lady: Well,  I will do my best if I am accepted to work in this company. I'll be punctual on everything about administrative works so that all business will be going as smooth as possible. I'll bet my reputation for my carrier here, Sir. You won't regret if you accept me.

Manager: Okay, I'll consider your challenge to work your best. Tomorrow you will have a training session. If you're good enough, I will accept you to work here.

Young Lady: Thank you, Sir. I will prove that I am worth to have this job.

Manager: Tomorrow come to my room and I will train you how to handle your position as my new secretary in this company.

Young Lady: Okay Sir. Thank you very much. See you tomorrow.

On the next day, the young lady (trainee) come to have a training session with the manager (trainer). She dresses formally and behaves nicely. Then she comes to the manager's room and is ready to have a training session. 

Manager: Well, welcome to the training session with me. We are about to start the training session. First of all, I'd like to let you know name of this around this room. Are you ready for it?

Young Lady: Yes Sir: I'm ready for it. 

Manager: Well, as you see there are my folders containing data of sales and appointments with the stakeholders of the company. Do you know what to do with those folders?

Young Lady: Yes Sir. I have to arrange and group them within appropriate classifications. I also have to check and update those files everytime so that I know the appropriate work schedule for you on the next day.

Manager: Good job, Dewi. Look at that photocopier machine. Do you know how to operate it properly?

Young Lady: It's easy Sir. First, turn on the machine by pressing the power switch. Then, wait it until warmed up. Next open the top side and put the paper on the copy layer. After that, press the number of how many copies you would like to copy the paper. At last press start button, it will be running automatically and copy the paper you've inserted.

Manager: Bravo Dewi. And how to make a document from the computer, Dewi?

Young Lady: Just make the document from Microsoft Office program Sir. You can choose Microsoft Word for text document, Microsoft excel for table and accounting document, and Microsoft Power point for presentation document.

Manager: That's great, Dewi. I think you'll be ready to work here. It's nice to have an experienced assistant like you.

Young Lady: Is what you mean I'm accepted to work here?

Manager: Yes, of course.

Young Lady: Oh, Thank you Sir. I'm so happy for it.

The young lady is ready to work in the real work field at the company. Now it's time to prove her skill and responsibility for the company she is working. One day in the morning, the phone is ringing. The new secretary answer the phone.

Secretary: Hello, good morning PT. MasterPiece Electronics, Dewi is speaking. May I help you?

Caller: I'm the director of Blue Software Inc. Can I make an appointment with your manager on Wednesday this week?

Secretary: Wait for a moment, Sir. I will check the schedule first. Please hold the line.

And then the secretary is checking whether or not her manager can accept the appointment on the day the caller offered.

Secretary: My manager will be busy attending a business meeting with SUGARY Inc. But if you want to ask him on Friday this week, he will be available. What do you say?

Caller: Okay then. I will make an appointment with him on Friday this week.

Secretary: Well. Let me make some note for that. Would you tell me your name, Sir?

Caller: I am Andy Maddison, from Blue Software Inc.

Secretary: What is your purpose of your appointment, Sir?

Caller: I want to ask him for a business cooperation. I'd like to offer our new products to be developed by your company.

Secretary: Is there any other message you'd like to leave for her, Sir?

Caller: No thanks. That's all. Thank you Dewi.

Secretary: You're welcome Sir. Have a nice day.

Then the new secretary notes down the appointment somebody's just made in the appointment form. An hour later, the manager comes. 

Manager: Is there any news for me today, Dewi?

Secretary: Yes Sir. The director of Blue Software Inc. has made an appointment with you on Friday. I saw you don't get busy with anything on that day, so will you attend for it?

Manager: What is the purpose of his appointment, Dewi?

Secretary: He said that he would ask you for a business cooperation of their new products to be developed by our company, Sir.

Manager: Oh I see, I will come then. Have you made some notes for that?

Secretary: Yes, I have made it all, Sir. I kept in appointment folder. You can check it later.

Manager: Good job, Dewi. Now please make five copies of this sale report. After that print the sales contract with PT. CBR from the computer in my documents folder.

Secretary: Yes Sir.

In a bright sunny morning, Jennifer is going to MEDICARE HOSPITAL. There is a job vacancy as a nurse. MEDICARE HOSPITAL is famous for its reputation in healing sick people with good treatment and affordable prices. With a good confidence, Jenny comes to the hospital. She brings the application letter with the Curriculum Vitae as well.

Jenny: Excuse me, could you show me the way to the interview room? I've come here to have a job interview your company offered on the internet. 

Receptionist: Sure. But let me check your application letter and the attachments first.

Jenny: Ok. Here you are.

Receptionist: Ok, good then. I think you have to go straight ahead and the walk upstairs. The interview room is across the emergency room.

Jenny: Thank you. (Then Jenny immediately goes to the interview room and knocks the door).

Interviewer: Come inside and take a seat please.

Jenny: Thank you, Sir.

Interviewer: May I have your application letter and CV as well?

Jenny: Yes Sir, here you are.

Interviewer: So, your name is Jennifer. Could you tell me more about your family, academic, and work experiences background?

Jenny: Well, I come from Semarang, Central Java. I have lived in Jakarta since 2001 since I started my study in SWEET University majoring in nursery. I graduated in 2005 with final grade point of 3.3 scale of 4. I like reading and learning new things. I started working in 2006 up to 2009 as a nurse in SAFE Hospital.

Interviewer: Good. So you have good educational and work experience background. Do you know the job description of a nurse?

Jenny: Certainly, Sir. A nurse helps doctors to treat the patients in the hospital by giving blood-check, tense-check, injection, and prescription as well.

Interviewer: Have you ever participated in a surgery operation before?

Jenny: Yes. Sir. I did some surgery operations with many doctors, especially for patients getting heart and kidney operation.

Interviewer: That's a great experience of yours. What would you do if there is a patient who needs blood donors?

Jenny: I will seek for suppliers, Sir. First, I'd detect what type of blood the patient has. Then search for the suppliers who have the same type of blood.

Interviewer: Good job, Jenny. Do you know how to give injection to the patient?

Jenny: Yes of course Sir. First, search the patient's blood vessel. Then make sure whether the needle is sterile or not. Then inject the patient. At last give him/her an antidote.

Interviewer: Well done, Jenny. I would like to invite you to a training session tomorrow morning. Will you attend my invitation?

Jenny: Of course I will attend the training session tomorrow, Sir.

Interviewer: Very good. See you tomorrow, Jenny

Jenny has passed the interview. Today is the time to show her skill in nursing. Wearing nurse uniform, Jenny is ready to have a training in the hospital. The hospital is full of patients and guests. It's a crowded situation where almost all of the staffs in the hospital get busy treating the patients. Some patients in the hospital are doing some surgery operations. 

Trainer: Jenny, now is the time to have a training session. I hope you can learn on everything I will explain and show to you. Are you ready for it?

Jenny: Yes, I'm ready Sir.

Trainer: Let me introduce my self. I am Richard. I've been working here for three years. Let me show you the rooms in this hospital. As you see ahead, that's Jasmine Pavilion. This hospital has eight pavilion, each pavilion containing twenty-five rooms for patients to be treated.

Jenny: Wow, it's a huge building. Where can I find the emergency room? Are there many patients treated there because of some accident? 

Trainer: The emergency room is on the second floor across the blood-check room. Yes, almost every three hours, one patient will have to stay in emergency rooms because of terrible accident.

Jenny: Is there any X-Rays in the Hospital?

Trainer: Yes of course. We use the machine to detect inner disease or symptoms. The result will be printed on a glossy paper.

Jenny: Great. I think this hospital is complete with its equipment so that it can handle many patients with good treatment.

Trainer: You are absolutely right. We always optimize our service in handling many patients here. We consider perfection in service will cover the people's problem in health in this town.

Jenny: I agree with you, Sir. It reminds me with my experience when working in JAYA Hospital. We tried to be punctual in handling any health treatment including surgery. Surgery operations for us are like breakfast in the morning. It happens so often. We just tried to do our best and then the result is we had an award from the government as one of the best hospital in the city.

Trainer: Wow great. You have a good mindset about how to handle the patients. I think you'll be ready to work tomorrow, won't you?

Jenny: Yes, I will Sir. I will do my best take care all of the patients here. Thanks for your time in guiding.

Trainer: You're welcome, Jenny. See you tomorrow.

The training session has passed by. Jenny is preparing everything to work on her first day in the hospital. She is sure that she can give the best contribution for the hospital.

Guess: Excuse me Miss, where can I see Diana a patient here?

Jenny: Wait for a moment. Let me see her name on the list. Oh, She is getting dengue fever now?

Guess: Yes, Miss. I'm her husband. I heard her condition got worse from my son who was accompanying her last night.

Jenny: All right, Sir. You could see him at Rose Pavilion, room number 213. Go straight ahead and take the lift to the second floor. It's in the very corner of the floor, across the X-RAY room.

Guess: Thank you Miss. 

Jenny: No problem, Sir. Hope your wife gets well soon.

Nurse: Jenny, excuse me. Could you dash to Bougainville Pavilion room number 349 and give an injection to the patient there please?

Then Jenny goes to the Bougainville Pavilion, room number 349 to handle the patient. With a good passion of help she will do her best to cure the patient from the disease.

Jenny: Excuse me, Mr. Eric. Now it's time for you to have an immune injection. Would you take off your T-Shirt now?

Patient: Yes, off course Miss.

Jenny: How do you feel now after being hospitalized here for 3 days? Is there any progress for your health condition?

Patient: Yeah. I feel better day by day. I feel comfortable here. The service is always good and on time. Hope I can see my family at home tomorrow morning. I got diarrhea at the first time. It was very terrible and made me difficult to work. When I entered this hospital, the staffs immediately take care of me. I like it.

Jenny: Yes, we always try to respond any health problems on time so that those problem can be easily cured.

Patient: That's a good effort Miss. I hope the expenses are also affordable here because we know that most of all people here are not rich and still need a good service to continue their livings.

Jenny: Don't worry Sir. We will do as best as we can. Now I will inject your arm. Behold, Sir.

PT. MASTERPIECE Television opens a staff-recruitment for the position of reporters. They published the job vacancy through the internet. For anyone who would like to apply, have to bring his/her application letter and the Curriculum Vitae as well. MASTERPIECE Television is very famous for its good Chanel to broadcast and report the latest hot news in the country. Adam walks to the office to apply the position they offered. 

Adam: Excuse me, I am Adam. I would like to apply for a job in your company offered through the internet. Where should I go to? 

Receptionist: Well, Mr.Adam. The job interview will start at 10 o'clock. Now it's 9 o'clock. You should wait for an hour to have the interview. Well, do you bring the application letter and the CV as well? I'd like to check whether it's complete or not.  

Adam: Ok. Here you are.

Receptionist: Where do you come from, Sir?

Adam: I come from Yogya, Miss. I live nearby the castle of Keraton Yogyakarta.

Receptionist: Oh, I know that place. I lived there too when I was 10 years old with family, Sir. I think it's 10 o'clock already. You can come into the interview room and see the manager.

Adam: Oh you're right. Thank you (And then Adam immediately comes into the interview room. There is the manager of Human Resources Department sitting in front of Adam).

Manager: Come in and have a seat, please.

Adam: Thank you Mam.

Manager: Could you introduce your self?

Adam: I'm Adam Sunaryo, Mam. I come from Yogyakarta. I graduated from ASDF University majoring Broadcasting. I started my experience of being a reporter since two years ago.

Manager: May I see you application letter and CV?

Adam: Here you are, Mam.

Manager: Hmm.. I can see that you have a good academic score and experiences. Where did you work before?

Adam: I worked for ASTY Television at the first time. I was reporter of SPORT news at the time. Then I also work for TONI's Television. I was a reporter of DISASTER and ACCIDENTS news at the time until last month.

Manager: Well done, Adam. I have a question for you. Why did you quit from your job?

Adam: Honestly, I got minimum salary, Mam. I realize that my work was riskful to report dangerous thing like disaster or accidents. It was hard actually. So I come here with a hope of getting better salary.

Manager: Well, Adam we offer a good salary for anyone who work seriously and full of commitment here. We always try to be care and fair to every staff here. So, Adam, if you can prove me your good works and commitment to work here as a reporter. You will get better salary and health insurance. What do you say?

Adam: Of course I will do my best for this company Mam. I will prove my best as a reporter here. What news will I report, Mam?

Manager: I challenge you to report SPORTS, DISASTER, and ACCIDENTS news. Will you answer my challenge?

Adam: Yes Mam, with pleasure.

Manager: Good. Tomorrow you will join a training session with a senior here. Show your good attitude to him and I hope you will learn something from what he will explain you tomorrow.

Adam: Thank you Mam. I will make a good report for that.

Manager: Good job Adam. See you later.

Adam has passed the interview session with the manager. He hopes a good salary in this company. If he does, he has to give his best contribution for the company he will work today. He seems to be ready to join the training session with a senior there. 

Trainer: Hi, you must be Adam Sunaryo. The manager has told me about you. I am Jean, your trainer. I've been working here for 8 years reporting various news from sports until disaster and accidents news. Good to see you, Adam.

Adam: Hello Miss Jean. I really need you guidance here so that I can learn something from this training. It's a pleasure to have a training from an experienced reporter like you. 

Trainer: Well, shall we start?

Adam: Okay Miss. Just go on.

Trainer: Well, at the very first time we have to be able to search for what news will attract audiences to watch our TV broadcast. Audiences like the latest and the hottest news. The news has to be real not fake. It has to be able to proven the facts.

Adam: You're absolutely right Mam. Audiences want something that exist not blur. They like some phenomenon that is different with what they commonly see. It reminds me when I reported a news about the sun storm. The data were taken from the astrology department with a huge telescope. The result was that most of the audiences like to watch the news and increase the channel's rating.

Trainer: Reporters have ethics too. We have to be polite when interviewing someone. We may not say something that is not fact. Don't judge any people we are interviewing. The audiences will underestimate the content of the news if we hyperbolize the situation into something out-of-logic.

Adam: What should we prepare before we report news, Mam?

Trainer: Please make sure you have recording devices, notebook, and a pen. A camera or a video camera will be advantageous for you to record more detail news in the location.

Adam: Miss, how to behave in a chaos situation. Sometimes I got very afraid of it. I just don't want to get injured. It happened when I reported a demonstration nearby the White House. 

Trainer: It's easy. Always bring your official ID card as a reporter. Then the police will always save you whenever the situation gets more horrible.

Adam: Oh I see. Thanks for your clear explanation.

The training session has passed by. Jenny is preparing everything to work on her first day in the hospital. She is sure that she can give the best contribution for the hospital.

Guess: Excuse me Miss, where can I see Diana a patient here?

Jenny: Wait for a moment. Let me see her name on the list. Oh, She is getting dengue fever now?

Guess: Yes, Miss. I'm her husband. I heard her condition got worse from my son who was accompanying her last night.

Jenny: All right, Sir. You could see him at Rose Pavilion, room number 213. Go straight ahead and take the lift to the second floor. It's in the very corner of the floor, across the X-RAY room.

Guess: Thank you Miss. 

Jenny: No problem, Sir. Hope your wife gets well soon.

Nurse: Jenny, excuse me. Could you dash to Bougainville Pavilion room number 349 and give an injection to the patient there please?

Then Jenny goes to the Bougainville Pavilion, room number 349 to handle the patient. With a good passion of help she will do her best to cure the patient from the disease.

Jenny: Excuse me, Mr. Eric. Now it's time for you to have an immune injection. Would you take off your T-Shirt now?

Patient: Yes, off course Miss.

Jenny: How do you feel now after being hospitalized here for 3 days? Is there any progress for your health condition?

Patient: Yeah. I feel better day by day. I feel comfortable here. The service is always good and on time. Hope I can see my family at home tomorrow morning. I got diarrhea at the first time. It was very terrible and made me difficult to work. When I entered this hospital, the staffs immediately take care of me. I like it.

Jenny: Yes, we always try to respond any health problems on time so that those problem can be easily cured.

Patient: That's a good effort Miss. I hope the expenses are also affordable here because we know that most of all people here are not rich and still need a good service to continue their livings.

Jenny: Don't worry Sir. We will do as best as we can. Now I will inject your arm. Behold, Sir.

PT. Toni Yunanto which concentrates on money auditing and financing opens recruitment for the position of Human Resources Department staff. The head quarter of the office is located on Damai Road Jakarta. The news about the job vacancy is published through newspaper and the internet. Putri, a lady who has just graduated from Masterpiece University majoring on Accounting comes with formal suit and a map containing an application letter and its Curriculum Vitae as well. She is heading to the receptionist room in order to ask for the interview room. 

Putri: Excuse me. Could you show me the way to the interview room, please? I come here to apply the job as Human Resources Department staff.

Receptionist: Sure. Wait a moment. Please complete this applicant's form first. It gives us information about the overall applicants later. So that we know who will be the best to fit in the position we offer. 

Putri: Okay. May I know how many candidates are needed for that position?

Receptionist: Totally, we need five candidates. We have accepted three candidates before. So, two candidates remain. If your background information and academic scores fit the requirements, the manager will consider you to have a one-day training on the next day.

(Then Putri has finished completing the form).

Receptionist: The interview room is on the third floor. Please take the lift for a faster way. The lift is nearby the toilet in front of this front desk. The manager is waiting for you there.

(Putri is heading to the interview room and see the manager).

Manager: Please come inside and take a seat, please.

Putri: Thank you, Sir.

Manager: Well, please introduce yourself.

Putri: My name is Putri Ramadan. I am 23 years old. I worked as a public accounting staff before in Cinta Karsa Company. I live in Bandung. But recently, I stay here in my boarding house. I've just graduated from my study concentrating on accounting with grade point average of 3.45.

Manager: Oh, that's great. Actually I targeted a grade point of 3.00 as the requirements to apply this job. do you know the job description of a Human Resources Department Staff?

Putri: Of course Sir. First, I have to monitor each staff's work sheet here particularly concerning about money auditing and financing. Secondly, I have to give them some help if they miscalculate. Lastly, I have to train every new worker here particularly for accounting staff to understand the standard operational work here. 

Manager: Good job. Do you think you can handle this hard job?

Putri: I will take it as a challenge, Sir. I will do my best.

Manager: Good. I will invite you to have a training session with me tomorrow. Will you come for that?

Putri: Yes, I will Sir.

Putri has passed the interview session. Now she has to join a training session to show the manager her capabilities of handling the job as a Human Resources Department staff in money auditing and financing company. 

Manager: Good morning, Putri. How's your feeling today?

Putri: I'm feeling good. I will do my best for today. 

Manager: Okay, Putri. Let's take a walk to the main office room where every staff of money auditing and financing does his work. I will show you how to monitor them. 

Putri: Okay Sir. With pleasure. Go ahead.

Manager: Well, the first thing that you have to check is whether or not they audit all expenses they are handling based on the standard operational guide book. There are some important basic steps that they have to proceed while calculating the expenses.

Putri: Okay Sir.

Manager: The second thing, if you have made sure that they have done everything well. Help them once they make a miscalculation. You know that one small miscalculation can lead to invalid auditing. That will be a bad work. You have to be careful because it's about our company reputation.

Putri: I know Sir. I will be very careful with that.

Manager: The last thing, whenever there is a new staff of auditing and financing, please train them according to the standard operational that applied here. After this you will try to do what I have explained and tomorrow you will be ready to work. Please be professional.

Putri: Oh, Thank you Sir. I'll be ready for that.

Today, it's the time for Putri to work in the real field. As a professional on her job field, she has to be the one in charge to monitor the work of each staff of auditing and financing. 

Putri: Alan, I think you have missed one point based on the standard operational guide book. You haven't calculated the amount of this company's assets.

Alan: Oh yes mam, I'm sorry. I forget to calculate the company's capital too. Thanks for remind me.
Then Putri walks along the desks again.

Putri: Jammie, are you sure that the tax that this company has to pay is two million rupiahs? I think you have miscalculated the amount. Wait, isn't the amount of the tax is five million and three hundred thousand rupiahs?

Jammie: Wait Mam, let me calculate again. Yes, you are right. It was my mistake of calculating the amount of the tax. Thank you for reminding me.

Sally: Excuse me Mam, there is a new staff to be trained. Would you mind handling the training session and give him an explanation of the standard operational work here? 

Putri: With pleasure. It's my job. I will do my best.

STARKIDS English Course opens a recruitment as an administration staff. The position was offered through the internet and news paper. STARKIDS is famous for its quality in teaching English for kids aged 5-12 years. One day a lady comes to the headquarter bringing an application letter and CV. 

Ashley: Excuse me. I'd like to apply the job your institution offered through the internet and newspaper last week as an administration staff. Where should I wait and come into?

Receptionist: Oh, yeah. We opened the recruitment last week. The interview session will start 30 minutes more, Miss. Please wait in the lobby and I will guide you to the interview room later.  

Ashley: Oh, thank you Miss. I'll wait there. (Then Ashley waits in the lobby until the receptionist comes)

Receptionist: Hello, Miss. The interview session is about to start. Let me guide you there. The room is on the 3rd floor.

Ashley: How long have you been working here, Miss?

Receptionist: I've been working here for six months. So, where do you live Miss?

Ashley: I live in Jakarta. If I am accepted to work here, I will stay in a boarding room.

Receptionist: Here we are. This is the interview room. The manager is waiting for you inside.

Ashley: Thank you so much.

Manager: Please come in and take a seat.

Ashley: Thank you Sir. 

Manager: Please, introduce your self.

Ashley: Well, my name is Ashley. I come from Jakarta. I've come here to apply the job vacancy your institution offered as an administration staff. I am 24 years old.

Manager: Good, Ashley. Could you show me the application letter you bring and the CV as well?

Ashley : Here you are, Sir.

Manager: Hmm, I can see your good academic score in this score academical transcript. So, you graduated from Masterpiece University?

Ashley: Yes, Sir. I graduated from Masterpiece university in 2009. I was majoring in Educational Administration. 

Manager: Do you know STARKIDS English Course profile?

Ashley: Yes, Sir. STARKIDS English Course concentrates on educating children aged 5-12 years with English as a second language. It contains 3 levels: Beginner, Intermediate, and Advanced.

Manager: Excellent, Ashley. Have you got any experiences of being an administration staff in an English Course?

Ashley : Yes, Sir. Previously, I worked in TONY's English Course as an administration staff there. I had been working there for 2 years, starting when I was in the 2nd semester my study. 

Manager: Okay. Do you know the job description of being an administration staff in an English course?

Ashley: Well, as an administration staff I have to deal with student's registration, student's attendance, and student's monthly fee. I also have to deal with course promotion to the public, so that we will get more customers.

Manager: Good Ashley, Can you attend for a training session tomorrow?

Ashley : Well ok Sir. Thanks for the opportunity. 

The interview session has ended and continued to the training session. Ashley is ready to join the training with a senior there. The situation of the course is crowded with many parents who will register their children to the course. 

Manager: Ashley, how are you today?

Ashley : Great. I am ready to have the training session here. Wow, the place is already filled with many people here. 

Manager: Yeah, you're right. The parents want to register their children here. So, this is a part of your job later. We have many students to be handled, Ashley. So please show your best work and attitude for them because trust is everything here. We have to maintain the quality that we has achieved nowadays. 

Ashley : Okay Sir. I will always be ready for it.

Manager: Well, Ashley. These are the data of our students here varied into three levels or categories. Their ages and background knowledges are different. The data are saved in Drive C:// in the folder of "Student's Info".

Ashley : Oh, I know Sir. Where is the data of their attendances?

Manager: Their dat of attendances are in the sub folder of "Student's Info" and then "Attendances". Please check their attendance into the classes everyday. The teachers will do the attendances everyday through the computer via internet. Your main task is to synchronize it with the printed attendances that you hold. Is it understood?

Ashley : Yes, Sir. I understand. Where are the data of their monthly fee, Sir?

Manager: Their data of monthly fee are in the sub folder of "Student's Info" and then "Fee". The data will show you whether the students have paid their monthly fee or not. Please check it every month and remind the student if they forget about it.

Ashley : Okay then. Do we give them any discount?

Manager: Yes, we give the discounts for any students who get good scores here. The scores will be considered from their six-monthly progress report. And also we give discounts for those who can take their friends to register in our course. This is beneficial for our promotion task. 

Ashley : Wow, that's a good idea. Are there any other things that we can do for promotion?

Manager: Of course. We can promote the course through the media like newspaper, brochure, television, and even the internet.

Ashley : You're right. I can make brochures through photoshop program in the computer. When I was working in the previous course, I was the person in charge of making brochure for promotion. And for the results, the number of students increases significantly.

Manager: Oh, great then. So, later we will give you the responsibility of making brochures for promotion. If the number of students increases significantly, we will give you some bonuses. What do you say?

Ashley : Wow, I am happy to hear that. Well, I will be ready anytime you will give me that task. I will do my best. 

Manager: Very good, Ashley. Please be on time tomorrow. Our customers will be waiting us.

The training session has passed. It's been challenging days for Ashley to have a training. In the new course she are working now, Ashley will prove her best works in handling student's registration, student's attendance, student's monthly fee, and the course promotion as well. 

Ashley: Good morning. May I help you?
Customer: I'd like to register my son to this course. But, at first time I'd like to know the learning and administration system here. 

Ashley: Here, we have three levels of English Course for kids, Sir: Beginner, Intermediate, and Advanced. Each level has three sub levels: A, B, and C. The learning system is that we use various media such as learning equipments, computer, and the internet. We use the learning equipments for kids to know the visual of the materials that will be explained by the teachers here. We use the computers to let the kids playing with some programs designed for learning. We also use the internet for kids learning at home by visiting our website and choose the level they are in. May I know how old your son is, Sir? 

Customer: He is 8 years old, Miss.

Ashley: Well, let your son join a placement test to decide which level he will be. The registration fee is 100000 rupiah, Sir.

Customer: Oh, here you are Miss.

Manager: Ashley, don't forget to check the student's attendance today. Give the report to me. Just put it on my table this afternoon. 

Ashley: Ok Sir. I will put it on your table. (Then Ashley makes a call to a parent whose son hasn't paid the monthly fee). Hello, STARKIDS English Course here. Ashley is speaking. Sir, I'm calling to remind that you haven't paid your son's monthly fee. When will you come here to pay it?

Customer: Oh, thank you for reminding me, Miss. I will come as soon as possible. I will bring the money and pay it.

Ashley: Okay, Sir. I'll be waiting here (Then it's time for Ashley doing something with the computer to design some brochures for promotion).

Manager: Wow, nice design, Ashley. I like the words and the picture you've design. They're attractive. Keep going, Ashley. I will give you a job promotion if you are doing good works along these three months.

Ashley: Wow, thank you Sir. I will do as best as I can.

Manager: Good job. Can you attend a meeting this afternoon after lunch? We need your participation there.  

Ashley: Well, as you wish, Sir. I will come this afternoon after lunch. What should I prepare for the meeting so that the result of the meeting will be satisfying, Sir?

Manager: Great. Please print all student's report from the computer. We need those data for our business plan and promotion in order to increase the number of students here.

Ashley: Okay, Sir. I will print all of necessary data for the meeting. 

Then immediately, Ashley prepare everything for the meeting. After having lunch, the business meeting is about to begin. All of the staff in the course gather around to discuss their business plan and strategies in promoting their course so that the number of students will increase significantly. They hold the meeting on the multimedia room on the 3rd floor. Each of the participant bring notebooks and laptops to make some important notes.

Manager: Well, we are gathering here to discuss our business plan and strategies in promotion. Ashley, have you printed the reports? Please give them and explain to me.

Ashley: Here you are Sir. So, this month the number of students that registered to our course is about 50 students. That's because some rewards we gave such as discounts and prize for excellent students. If we hold a promotion such as giving tickets for their attendances, and then the tickets can be exchange into a prize, then the number of children who will register here will increase because we offer something that they like.

Manager: Brilliant, Ashley. I like your idea. Hope your idea will succeed in increasing the number of our students here. Thank you, Ashley. I like an experienced staff like you.

Ashley: You're welcome Sir. I'm happy to hear that.

JASTY Hotel announced a staff recruitment for the position as a hotel receptionist. They offered a high salary for that position. They published the job vancancy through the internet. Sally comes confidently bringing her application letter and CV. She's ready to have an interview too.  

Sally: Good morning. I'd like to apply a job your company offered as a hotel receptionist. Could you tell me the procedure?

Security: Yes Miss. We haven't got a new receptionist, so I'll be the person in charge to tell any information about the job vacancy. The interview room is on the 5th floor. Just take the lift and turn right. The room is next to the toilet.  

Sally: Thank you for your information. I will go there soon. (After Few Minutes)

Manager: Please come in and take a seat.

Sally: Thank you so much.

Manager: Can I see your application letter and CV? Tell me about your self.

Sally: I'm Sally, Sir. I live nearby here. I'd like to apply the position of a hotel receptionist here.

Manager: Have you got any experiences of that job?

Sally: Yes, Sir. I've been a receptionist for two years in JACOB Hotel, HANS Hotel, and SEKAR Hotel.

Manager: Okay. Can you attend the training session tomorrow morning?

Sally: I will come on time, Sir. 

The interview session has passed. Sally has to join the training session today. She knows what to do as a receptionist. 

Sally : What can I do for you, Sir?. 

Customer: I want to book a room with single bedroom. 

Sally: Wait, let me check the room list. Oh, there is a single room on 2nd floor number 345. Here's the key Sir. The bell boy will help you with the luggage.

Customer: Thank you, Miss. Where can I swim here? Is there any swimming pool or Jacuzzi?

Sally: Yes, we have a large swimming pool in the corner of the hotel. If you want to rent some equipment just ask the bell boy. Is there anything I can help?

Customer: No, thanks, Miss.

Sally: (The phone is ringing) Hello, JASTY Hotel. Sally's speaking. Can I help you?

Customer: I want to book a single room.

Sally: Sorry, all single rooms have been occupied. There are just double rooms.

Customer: Okay. I book a double room.

Sally: May I know who is speaking, please?

Customer: I'm Jackson. I will come there tomorrow morning with my wife.

The second day, Sally is ready to work and serve the customers. With spirit and confidence, she begins her carrier in the new office. 

Sally: Can I help you, Sir?

Customer: I have booked a double room via telephone yesterday. I've come here with my wife. 

Sally: Are you Mr. Jackson? Oh, welcome to JASTY Hotel, Sir. Here is your key room number 454 on the 4th floor. Is there anything I can help? 

Customer: Yes. We are hungry. Could you show me the way to the restaurant, here?

Sally: The restaurant is on the basement. We provide you Chinese Food at the restaurant. Hope you like it.

Nouns
Accommodation, Action plan, (Aeroplane) hold, Advantage, AGM (annual general meeting), Apology, Approach, Aspect, Attendee, Audience, Background, Booking reference number, Brand, Bullet point, Business class, Capital letter, Cold call/Cold calling, Company cover, Compensation, Complaining, Consumer Watchdog, Contact number, Co-operative, Deal, Delay, Design, Detail, Dialing code, Direct mail/ selling, Disorganization, Draw up lists, Economy class, Effect, Employment advisor, Entrepreneur, Equipment, Expert, Explanation, Expressing, Fact, Factor, Fare, Feature, Figure, First Class, Flight, Growth, Guidelines, Hand out, Heading, Headline, Hierarchy, Highlight, Image, (In) Charge, Income, Inflation, Innovation, Insurance, Interest, Interrupting, Key point, Keyword, Layout, Limited liability company, Luggage, Minute-taker, Motion, Non-profit organization, Note form, Objective, On schedule, Order number, Outline, Partnership, Peak, Profit, Progress, Prospect, Rat race, Record, Refund, Replacement, Representative, Requirements, Sales forecast, Sales process, Solution, Sample, Scheme, Sightseeing, Single ticket, Sole trader, Source, Stationery, Statistics, Structure, Subject, Surcharge, Summary, Template, Tourist attraction, Trend, Trip, Venture, Visual, Visual aid, Voicemail, Vote

Compound nouns
Eye-catching headline, Potential customer, Sales letters, Secret ingredients

Verbs
Abstain, Affect, Appoint, Arrange, Assign, Base on, Book (a room/ a ticket), Catch (what somebody said), Comply, Concern, Consider, Convey, Decline, Develop, Distribute, Enclose, Endorse, Establish, Estimate, Expect, Forecast, Greet, Guarantee, Highlight, Increase, Involve, Liase, Make a cold call, Make a good first impression, Market a product / service, Negotiate, Notify, Offer, On behalf of..., Organize, Overcharge, Pass, Pick Up, Predict, Prepare, Protect, Put someone through, Summarize, Sustain, Take notes, Transfer a call, Verify, Visualize

Verb phrase
Attend a meeting, Attract the attention of, Be on track, Be responsible for, Carry out, Deal with, Keep the audience involved, Make redundant, Meet (deadlines), Remain stable, Run (a company), Stand at, Start out (as), Start up, Take minutes, Write up notes

Adjectives
Accurate, budget,  comfortable, controllable, convenient, elaborate, equal, essential, Four-star, Grateful, Inexpensive, Introductory, Legible, Loyal, Luxurious, Monthly, Official, One-way, Personalized, Prominent, Protected, Responsible, Scientifically-tested, Sharp, Slight, Substantial, Suitable, Valued, Washable

Presentation
Finally, Firstly, In conclusion, In summary, The third point, To recap, To start with, To sum up, Anecdote, Conclusion, Full circle, Introduction, Quotation, Topic, Let me move on to..., My next point is...,Now, let's look at the figures, This chart compares...

Expressions
Blow off stream, Break down, Catch someone's attention/Grab the attention, Earliest convenience, Face-to-face, Point of view, Stand out from

Telephoning
Can I take a message, I'd like to speak to.., I'll hold, I'm putting you through, I'm ringing about.., May I ask who's calling, please?, This is X, Will you hold?, Would you mind calling back?, Would you mind holding while...X's line's busy, I'd be happy to send you a quote, our price are very competitive, could you explain that again?, could you give us more details?, I'm sorry, I didn't catch that. .